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ServiceDesk Professional Services
Altiris ServiceDesk 7.5 delivers ITIL best-practice processes for Incident, Problem, and Change Management through highly configurable software with easily configurable tools that adapt processes to organizational needs. With new web-driven interfaces, ServiceDesk 7.5 is easy to configure. Offering flexible management tools, ServiceDesk 7.5 provides IT departments with the ability to work predictably and efficiently. Innovation is achieved by automating common IT processes and integrating with the Symantec Management Platform.
Symantec ServiceDesk 7.5 Comparison with 7.1
ExpressAbility worked with many customers to adopt the former Altiris HelpDesk product (version 6.X) and then migrated customers to the current Symantec ServiceDesk 7.1 release. This product upgrade was a major shift in helpdesk technology as it introduced Symantec Workflow as the core engine. In some cases, the upgraded product was found cumbersome and inefficient in certain key areas. Please see the short video below to learn how the most troublesome characteristics of SD 7.1 are solved in the latest release of SD 7.5. Video length: 8 minutes 55 seconds
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